Tata Communications (UK) Limited | WiFi Hotspot Terms of Service

The terms below and the Acceptable Use Policy (also known as the ‘Fair Usage Policy’), Privacy Policy and the Network Management Policy referenced below, together make up the terms and conditions (“Terms”) under which Tata Communications (UK) Limited (“Tata Communications”, “TC”, “we”, “us” or “our”) will provide a registered user (“you” or “your”), with wireless access to the Internet service (“Service”) and your use of the Service is subject, at all times, to the Terms.  The Terms bind you and TC when: (i) you accept these Terms online by selecting the ‘Click/Accept’ option; (ii) you accept these Terms by e-signature; or (iii) when you commence the use of the Service, at which time a binding agreement is formed between you and TC.

  1. THE SERVICE
    1. The Service provides connectivity between your equipment and the Internet.  TC offers the Service to you and does not offer the underlying interface or device used to access the connectivity.  TC will only provide the Service, not the equipment. In using the Service, you agree to these Terms.  Should you not wish to be bound by the Terms, you should immediately cease use of the Service, but you will be bound by the Terms for the entire period that you use the Service.
  2. USING THE SERVICE
    1. As required under applicable law, you must register to use the Service with genuine and truthful information. You warrant that your profile data and other data provided are correct. You shall inform TC of any changes to this data without undue delay. You agree not to share your login details with anyone except as permitted in the Acceptable Use Policy (also known as the ‘Fair Usage Policy’) and described herein. The Acceptable Use Policy (also known as the ‘Fair Usage Policy’) can be found at https://www.tatacommunications.com/policies/acceptable-use/ and is subject to change at any time. The modified terms will automatically apply to the Service and to the customer’s continued use as provided below in section 9. 
    2. TC is not responsible for any problems with your equipment that may inhibit or prevent your ability to use the Service.
    3. TC will do its best to provide the Service, however, the Service may sometimes be unavailable in part or completely due to causes, including those that may be outside its control, for which TC is not liable. 
    4. The Service may be subject to content filters which will block certain websites.  Device filters may be required by applicable law and may vary based on your geographical location. 
    5. Although TC may impose filters on certain websites, it is your responsibility to refrain from accessing any illegal, offensive, abusive, indecent, defamatory, obscene or menacing material. Should TC be notified of illegal content being accessed, TC reserves the right to limit, restrict, or terminate your access to the Service. 
    6. TC may reduce, at its sole discretion, customer data throughput speeds at any time or place if your data usage exceeds an applicable, identified usage threshold during any specific period. If required by law, TC will provide you with advance notice of the usage threshold applicable to the Services, or any changes to the applicable usage threshold through appropriate means.  Details concerning these polices can be found in our Network Management Policy here.
    7. Your throughput speed may also be reduced by TC’s underlying provider, in the underlying provider’s sole discretion, as applicable. In such instance, TC shall not be responsible to provide you notice of such restriction.
    8. In using the Service, you may encounter content that you find offensive, objectionable, obscene, threatening, or harmful. TC does not control the content available using the Service, and it is your responsibility to control your access to the content you access while using the Service. 
    9. TC is not responsible for the accuracy, completeness, nature or timeliness of any information obtained through the Service, nor is TC responsible for any goods or services supplied by any other third party, even if those goods or services are accessed through the Service.
    10. As a mobile connectivity solution, your use of the Service will depend on the network connectivity of third-party providers, which is outside of TC’s control.  Service may be unavailable in all areas and may only be available in a certain geographic area covered by the network connectivity.  Extended use of the Service outside of your registered national location may be subject to additional limitations, including throttling or lack of availability or may affect the quality or availability of the Service that TC provides to you. 
    11. Your use of the Service grants no rights to you in relation to TC’s intellectual property rights or the intellectual property of third parties accessed using the Service.
    12. You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, modify, communicate to the public or distribute in any way any (intellectual property protected) content that is accessed using the Service, unless permission is granted to you by the intellectual property rights holder of that content.
    13. TC’s Privacy Policy explains how it collects, uses and protects personal information of customers of the Service.
  3. YOUR OBLIGATIONS
    1. You agree that you will not use the Service:
      1. in contravention of TC’s Acceptable Use Policy (also known as the ‘Fair Usage Policy’);
      2. for any illegal, incompatible or unlawful purpose and shall ensure that third parties do not do this either;
      3. in a way that would infringe the rights of any third party, including but not limited to infringing intellectual property rights;
      4. to send, knowingly receive, upload, download, or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing; or
      5. in any way that interrupts, damages, impairs or renders the Service less efficient.
    2. You agree that you will:
      1. only be entitled to use the Service if you comply with all legal requirements and do not pursue any breach of the Terms or applicable law; 
      2. disassociate yourself from the VIN and device, in the event you sell the device as this contract is non-transferable. The Service will not transfer to another device or user; and
      3. not share the data and information received in the context of using the Service with third parties for commercial purposes.
  4. PROTECTION OF INFORMATION
    1. The security of your own data is your own responsibility. TC recommends that you install appropriate anti-virus software on the device which you are using to access the Service.
    2. You will not use the Service in any way that may compromise TC’s security or the security of other users/customers of the Service.
    3. You will not share access to the Service with any third party. If you do so, any breach of the Terms committed by them when using the Service shall be your full responsibility.
  5. TERM AND RENEWAL
    1. The duration of this agreement begins on the day TC activates the Service(s) and will continue for a minimum period of twelve (12) months (the “Service Commitment Term”). You will pay for the Services in advance at the beginning of the Service Commitment Term. 
    2. At the end of each Service Commitment Term, you may renew this agreement for a further period of one (1) year in accordance with section 5.3 below and a new Service Commitment Term will then commence. 
    3. If you wish to renew the Service, you must renew the Service before the end of the then current Service Commitment Term. If no renewal notice is received, the Service will continue to be provided, and you will continue to pay for the Service, unless the Service is terminated by you or us at the end of the term on 30 days prior notice, or as otherwise provided for in this Agreement.  A higher monthly charge may be applicable if the Service Commitment Term is not renewed.  
  6. PLACE OF JURISDICTION AND APPLICABLE LAW
    1. This Agreement shall be governed by and interpreted in accordance with the laws of England, to the exclusion of the UN convention on contracts for the international sale of goods. This choice of law shall only apply to the extent that it does not deprive you of any binding applicable consumer protection regulations in the country where you have your usual place of residence at the time of conclusion of the Agreement. 
    2. Subject to the alternative dispute resolution provisions of our Customer Complaints Code described in section 10 below, any dispute or litigation relating to the existence, conclusion, validity, interpretation, performance or termination of this Agreement shall be submitted to the jurisdiction of the courts of [enter country], to the exclusion of any other court.
  7. LIMITATION ON LIABILITY
    1. TC is not the content provider and assumes no liability for the accuracy and topicality of the data and information transmitted via the Service, nor for damage resulting from inaccuracies and outdatedness of such data and information. 
    2. TC is not liable for damage incurred as a result of the usage of a device not compatible with the usage of the Service.
    3. Except as limited by other sections under these Terms, TC’s liability under or in connection with this agreement and arising under any theory of liability, is limited to the amount paid for the Services for the current Service Commitment Term, not to exceed 12 months (one year). 
    4. Unless prohibited by applicable law, the following limitations of liability apply. Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of spectrum, interruption of Service by TC underlying provider, system load, emergency conditions, network outage and/or other events outside our reasonable control. Availability and access to the network may be restricted. Access to certain websites or third-party services may be unavailable in your location.  
    5. Additional hardware, software, subscription, Internet access from your compatible PC, and/or special network connection may be required, and you are solely responsible for arranging for or obtaining all such requirements. Some solutions may require third-party products and/or services, which are subject to any applicable third-party terms and conditions and may require separate purchase from and/or agreement with the third-party provider. TC is not responsible for any damages caused in any way by the preceding hardware, software or other items/requirements for which you are responsible.
    6. Unless prohibited by applicable law, TC is not liable for any indirect, special, punitive, incidental, unforeseeable, economic or consequential losses or damages you or any third party may suffer by use of, or inability to use the Service provided by or through TC, or for any loss of business or goodwill or revenue or profits. This liability limitation does not apply in cases of willful intent, gross negligence or in case of injury to life, body, or health. 
    7. TC is not liable to you and/or third parties for your use of the Services (including use in breach of this Agreement) and/or any changes in operation, equipment, or technology that cause your ability to use the Service being rendered obsolete or require modification.
  8. GENERAL
    1. TC may suspend, restrict, or stop the access to the Service at any time if it is reasonable to do so including for system maintenance, improvement, congestion, or failure or if TC suspects the Service (in whole or in part) is being used for any unauthorized or inappropriate purpose, we have reason to suspect that you are in breach of these Terms (including our Acceptable Use and Privacy policies), you fail to pay us charges when due, and/or for other legitimate reasons unrelated to you or your account with TC. If suspension or termination of the Service occurs for any reason, you acknowledge and agree that you may not be able to access any or all of the Services, including the emergency services. We will give you notice if it is reasonable and practicable to do so.
    2. If TC needs to notify you for any reason, TC will do so by email to the email address which you have provided to us when registering for the Service. If you need to notify or contact TC regarding these terms, please do so by email at movecustomers@tatacommunications.com.
    3. If any part of these Terms is unenforceable or found to be ineffective by any court or regulator, that part will be removed from this agreement and the other provisions shall continue to apply.
    4. The Service may be subject to any usage cap or restrictions TC may reasonably impose.
    5. If you have questions regarding the Service, please contact Jaguar Land Rover at:

      6. Jaguar Vehicles

      Abbey Road, Whitley

      Coventry

      CV3 4LF

      0345 303 2303

      jagcrc@jaguarlandrover.com

       

      Mon - Fri: 08:00 - 21:00

      Saturday: 08:00 - 17:00

      Sunday: 10.00 - 16.00

       

      Land Rover Vehicles

      Abbey Road, Whitley

      Coventry

      CV3 4LF

      0370 5000 500

      lradvice@jaguarlandrover.com

       

      Mon - Fri: 08:00 - 21:00

      Saturday: 08:00 - 17:00

      Sunday: 10.00 - 16.00

  9. Changing the price, the charges and/ the terms of this Agreement
    1. We may change the price, or other charges, or terms and conditions for your Service for reasons including, but not limited to:
      1. if we materially change, or add to, the Service you receive;
      2. we wish to change the price we charge for the Service; 
      3. as a consequence of any change in the law, regulation or regulatory guidance applicable to us (for example, if there is a VAT increase); and/or
      4. our legitimate business purposes.
    2. If we change the price or other charges, or terms and conditions for the Service, we will tell you at least 30 days in advance of the changes coming into effect, except where the change is for legal or regulatory reasons or it is a change that does not cause you any material disadvantage, in which case:
      1. if we make a change for legal or regulatory reasons, we do not need to tell you about it 30 days before it happens if, because of the nature of the reason for the change, it is not possible or practicable to give you such notice. If this happens, we will tell you about the change as soon as we can, either before or after we make the change; and
      2. if we make a change that is not to your material disadvantage, we do not need to tell you about the change 30 days before it happens but we will always tell you about it in writing, either before or shortly after we make the change.
    3. If we change the price or other charges, or terms and conditions for your Service, you may end the Service by giving us notice, except for any change made under paragraph 9.1(c) (a change for legal or regulatory reasons), if any change that we make is to your material disadvantage. You have 30 days from the date we tell you about the change to contact us directly to tell us you want to cancel your contract. If you do so and then cancel your contract for the Service then:
      1. you won't have to pay any increased price or charge for your Service during the notice period, and if you have already paid the higher price or charge, we will refund the difference to you in your next or final bill;
      2. if the Service is in a minimum term you may end your Service without paying any early termination charge; and
      3. you won't have to pay any cease charges for ending your Service.
  10. Complaints Code

    We will try our best to work through any complaint or dispute that you may have with us. However, if we cannot do this, you may be able to refer the matter to a dispute resolution service and get an independent view. If you have any complaints regarding the service, please contact Jaguar Land Rover at:

    Jaguar Vehicles

    Abbey Road, Whitley

    Coventry

    CV3 4LF

    0345 303 2303

    jagcrc@jaguarlandrover.com

     

    Mon - Fri: 08:00 - 21:00

    Saturday: 08:00 - 17:00

    Sunday: 10.00 - 16.00

     

    Land Rover Vehicles

    Abbey Road, Whitley

    Coventry

    CV3 4LF

    0370 5000 500

    lradvice@jaguarlandrover.com

     

    Mon - Fri: 08:00 - 21:00

    Saturday: 08:00 - 17:00

    Sunday: 10.00 - 16.00

  11. Your rights if you buy our Service remotely

    If you buy the Service from us remotely, you have a right to change your mind and cancel the Service within the first 14 days from the day after the day we accept your order. If you cancel after we start to provide the Service, you must pay the charge for any period that the service was made available to you and for any use of that service up to the date that you told us you wanted to cancel.